15/01/25

Ongoing

United
Kingdom

Port
Closure

Holyhead Port is scheduled to reopen at reduced capacity starting on the morning of 17 January, following several weeks of closure due to Storm Darragh. Please note that due to the extended closure delays are to be expected however we are taking measures to minimise further delays and any significant updates will be provided when available. Should you require any further assistance or information, please get in touch with your Client Relationship Executive who will be happy to assist you +44 (0) 1727 890 620.  

14/01/25

Ongoing

Italy

Cyber
Incident

Poste Italiane have informed us that they are making good progress with their recovery efforts and backlog as result of the Cyber incident at their Malpensa AMU. However, there is still some backlogged mail to be processed where delays may still be observed until the situation is stabilized. We are in regular contact with Italy and will provide further updates as they become available.  

14/01/25

Ongoing

Canada

Industrial
Action

Canadian operations resumed Tuesday 17th December bringing an end to the strike action that commenced 15th November. Canada Post have been working to clear a significant backlog of items stored during the strike action. Customers should still expect significant delivery delays through the remainder of 2024 and into January 2025.  

06/01/25

Ongoing

Ukraine

Service
Availability

We continue to make regular mail despatch to Ukraine via our Postal Partners. In the absence of air transport, they have rebuilt their international logistics network using road line haul and trains to convey postal items to, and from airports outside of Ukraine. In areas without active hostilities, all Ukrposhta post offices will remain open. Sorting facilities are equipped with electricity generators to ensure uninterrupted work and maintain normal customs and sorting procedures. However, operationally delays are still likely to be experienced until further notice. Crimea & Sevastopol Regions – Long-Term Suspension No mail service to Donets 83-87, Luhansk 91-94 Crimea 95-98 and Sevestapol 99 since 2014.  

06/01/25

Ongoing

Falkland
Islands

Infrequent
Despatch

Please note that customers currently using our Tracked Heavier services to The Falklands may experience delays. Dispatch is infrequent and longer transit times should be expected. This will also effect the tracking events which you may typically expect to see as part of this service. We apologise for any inconvenience this may cause.  

06/01/25

Ongoing

Mayotte

Cyclone
Chido

La Poste of France have informed us that the infrastructure in Mayotte (postcode 976xx) has been severely impacted by the passage of Cyclone Chido. As the airport is not currently operational, the shipment and delivery of all mail items are suspended until repairs can be undertaken. The shipment of letter and parcel post to the Comoros via Mayotte is also suspended.  

06/01/25

Ongoing

Haiti

Service
Suspension

Due to the situation in the region currently and a number of flight cancellations we are not currently able to accept traffic for this destination. Any items already posted and in the pipeline will be returned to sender.  

06/01/25

Ongoing

Iceland

Earthquake &
Volcanic Activity

Icelandic Post have advised that a new volcanic eruption started just north of Grindavik in the Reykjanes peninsula on Sunday 14th January 2024. It is likely that more eruptions will occur around the town in the coming weeks, hence It is unlikely that habitants will be allowed to return to live in Grindavik in the coming weeks or months. Iceland Post has not delivered mail in the Grindavik area since the original evacuation 13th of November 2023 and due to the area being uninhabitable it seems unlikely it will be possible to deliver mail in Grindavik in the near future. We will provide any further updates on this as they become available.  

06/01/25

Ongoing

Ireland

Customs Delays/
Storm Darragh

Our service to Ireland is operating as normal. Items that require the payment of import taxes may take longer to be delivered as this is required before items are released from Irish customs. Please note: Delivered Duties Unpaid items sent to Ireland are handled as follows: Where a mobile number and / or email is provided, the recipient will receive a text and / or email and a letter with the amount of tax to pay plus An Post’s processing fee. Where just the address has been provided, the recipient will receive a letter. In both situations the recipient will receive instructions on how to pay and will have 16 working days to make the payment before the item is returned. The pay by date is included in the customer notification. All items are held in the Dublin Mail Centre Campus before being released, once payment is received. If payment is not received by the payment due date or the customer rejects the item then it is returned to sender.    IOSS HS Code Restrictions: The Irish Custom authority have notified us that they have relaxed their import controls on certain goods and HS codes. Customers sending items to Ireland via IOSS are advised to check the latest restricted HS Tariff codes implemented by Irish Customs. To access the list of restricted HS Tariff codes, please visit our Ireland Page. Storm Darragh: An Post have informed us that Storm Darragh has impacted airline and ferry services on both inbound and outbound traffic since the 6th December also causing damage at Holyhead Port. As a result delays are expected to continue until after Christmas.  

06/01/25

Ongoing

Israel

Security
Situation

As a result of the current situation in Israel we are experiencing delays with many flight cancellations. This is a fluid situation and may change at short notice. Throughout the country, the retention period for unclaimed items has been extended to 30 days. All items are subject to delay and we will continue to provide updates as we receive them. Please note at this time, we are unable to accept items addressed to Gaza or Khan Yunis and The West Bank. 

06/01/25

Ongoing

Kiribati

Infrequent
Service

Please note this service is infrequent and therefore customers should expect items to take between 2-3 months to reach their final destination.  

06/01/25

Ongoing

Lebanon

Delays

Lebanon Post have informed us that it has entered a state of war since the 19th September 2024 with many flight cancellations and road closures. This is a fluid situation and whilst we continue to export to the country, this could change at short notice. The scope of impact cannot be fully determined at present and delays will likely be observed throughout this period.  

06/01/25

Ongoing

Moldova

Airspace
Availability

Due to the situation in neighbouring Ukraine, we have been advised that Moldovan airspace is closed. We have an alternative route in place, however as this is a non-direct route please be advised that there may be short delays to the delivery of your item.  

06/01/25

Ongoing

New
Caledonia

Civil
Unrest

New Caledonia Post has now resumed postal activities and is able to despatch and receive international postal items. The case of force majeure has now been closed from 16 July 2024. However, deliveries are still being impacted due to difficulties in unsecured areas of the territory, delays may be experienced.  

06/01/25

Ongoing

Russia

Service
Availability

We are still despatching postal items to Russia. We are continually monitoring the situation and will provide an update if there are any changes to our service moving forward.  

06/01/25

Ongoing

South
Africa

Service
Availability

Please note that customers currently using our services to South Africa may experience delays. We are continuing to export as normal however are aware of extended processing times locally at present. We will provide further updates as they become available.  

06/01/25

Ongoing

Spain

Torrential
Rain

The Spanish Postal service have informed us that the most affected areas currently remain in the province of Valencia (46XXX) where there has been significant damage and transport locally continues to be difficult. Work is being done to restore a full mail operation but in some areas this remains difficult and delays are to be expected.  

06/01/25

Ongoing

Sudan

Service
Suspension

Restrictions on this route continue to be challenging owing to civil unrest in the country and as a result a full service suspension is now in place. Any items currently held in OEs are expected to be returned to sender.  

06/01/25

Ongoing

Ukraine

Service
Availability

We continue to make regular mail despatch to Ukraine via our Postal Partners. In the absence of air transport, they have rebuilt their international logistics network using road line haul and trains to convey postal items to, and from airports outside of Ukraine. In areas without active hostilities, all Ukrposhta post offices will remain open. Sorting facilities are equipped with electricity generators to ensure uninterrupted work and maintain normal customs and sorting procedures. However, operationally delays are still likely to be experienced until further notice.  

06/01/25

Ongoing

USA

Earthquake

USPS have informed us that the majority of postal operations have now returned to normal after Hurricane Helene & Milton. However, postal operations continue to be disrupted in the following postcode areas: 27006–28909 (North Carolina) 27006–28909 (North Carolina) 38501–38589 (Tennessee) 30401–30999 and 31501–31699 (Georgia) 33501–34997 (Florida) A force majeure continues to apply to these areas until further notice and delays are expected. National Day of Observance has been declared to honour the death of former President, Jimmy Carter. Postal Service activities will be suspended on Thursday 9th January 2025, except a limited package delivery.  

06/01/25

Ongoing

Vanautu

Earthquake

Vanuatu Post have informed us that a 7.3-magnitude earthquake hit the country on 17 December 2024, disrupting Internet connectivity and flights. The event has caused significant structural concerns at the Vanuatu Post Limited building and airports are temporarily closed for repairs with road access to international seaports blocked by landslides. As Internet connectivity and electricity are currently down, delays to processing and delivery are to be expected.  

02/12/24

Ongoing

Malaysia

Flooding

Malaysian Post have advise that heavy rains and flooding have severely affected the postal network with a number of post offices closed. A number of roads are inaccessible to traffic, delaying the delivery of all mail types.  

02/12/24

Ongoing

Spain

Torrential
Rain

The Spanish Postal service have informed us that the most affected areas currently remain in the province of Valencia. Work is being done to restore full mail operations but at present delays are to be expected.  

29/11/24

Ongoing

Thailand

Flooding

Due to the fluid situation in the region and a number of flight cancellations, we are not currently able to accept traffic for this destination. Any items already posted and in the pipeline will be returned to sender.  

15/11/24

Ongoing

Iran

Service
Suspensions

Due to the fluid situation in the region and a number of flight cancellations, we are not currently able to accept traffic for this destination. Any items already posted and in the pipeline will be returned to sender.  

15/11/24

Ongoing

Canada

Strike

Canada Post advises that the Canadian Union of Postal Workers (CUPW) began industrial action on Friday 15 November. The duration is currently unknown at this stage but they are working towards a speedy resolution. Royal Mail is continuing to send mail to Canada but delays are likely. International items will be held and will be delivered as quickly as possible once operations resume.  

14/11/24

Ongoing

Italy

Flooding

Poste Italiane have informed us that adverse weather conditions in the Sicilia region on 12-13 November has resulted in severe disruptions. As a result, the delivery of all mail types is currently affected, particularly in the areas of Catania, Enna, Messina, Ragusa and Siracusa where delays are to be expected.  

07/11/24

Ongoing

Cayman
Islands

Tropical
Storm

Cayman Post have informed us that postal operations have now resumed in the following areas – KY1-1000 to KY1-1010. There is still no access to postal facilities for postcode areas KY1-2000 to KY2-2401 and KY3-2500 to KY3-2501. As result, mail operations remain suspended in these areas until further notice.  

07/11/24

Ongoing

Norway

Torrential
Rain

Norwegian Post has advised that a rockslide has caused a train derailment on Thursday 24 October in Northern Norway.
The train line and the nearby highway are closed as a result and this is causing delays in the transportation and delivery of all mail within the immediate areas until further notice.  

22/10/24

Ongoing

Spain

Torrential
Rain

The Spanish Postal service advise that due to torrential rain in Eastern and Southern parts of the country on Tuesday 29 October, several roads, railway lines and bridges have been cut off. The most affected province is Albacete where deliveries have been suspended in most of the postcodes. Some areas of Cadiz Castellon, Teruel and Almeria have also been affected where delays can be expected currently.  

25/10/24

Ongoing

Iraq

Delivery
Resumes

Iraqi Post has advised that air traffic has resumed and they have received a large volume of inbound mail. Its workforce is actively processing this mail in accordance with its operational plan and quality measures.
Delays may still be observed while clearing any backlog.  

18/10/24

Ongoing

Italy

Flooding
& Strikes

Adverse weather affects the Emilia Romagna and Marche regions. In the Provinces of Ravenna, Forlì, Rimini, Bologna and Ancona this has resulted in suspensions and delays in the collection and delivery of all mail. Additionally, a 24-hour national strike has been called by several unions on the 18 October 2024. As result, it may cause delays in the collection and delivery of all mail types during and immediately after the strike.  

15/10/24

Ongoing

Lebanon

Delays

Lebanon Post advises that it has entered a state of war since the 19th September 2024 with many flight cancellations and road closures. This is a fluid situation and could change at short notice. Delays to be expected.  

11/10/24

Ongoing

USA

Hurricane
Milton

USPS advises that it has declared a state of force majeure due to the impacts of Hurricane Milton. The declaration is in full effect until further notice for all mail types and postcode areas. Delays to be expected.  

11/10/24

Ongoing

Thailand

Flooding

Thai Post advises that normal postal operations in the Sukhothai province have resumed. However, the heavy rains that led to floods and landslides in several other areas of northern and central Thailand are still causing delays in the transportation and delivery of mail in postcode area 57130.  

09/10/24

Ongoing

New
Caledonia

Civil
Unrest

Postal activities, dispatch and receipt of international postal items have resumed. Some deliveries are impacted due to road traffic being disrupted at regular intervals. Delays may be experienced.  

07/10/24

Ongoing

Bosnia
& Herzegovina

Flooding

Flooding in parts of the country have resulted in the Government declaring a state of natural disaster. Road closures have impacted postal infrastructure. Delays to be expected.  

04/09/24

Ongoing

Ukraine

Service
Availability

We continue to make regular mail despatch to Ukraine via our Postal Partners. In areas without active hostilities, all Ukrposhta post offices will remain open. However, operationally delays are still likely until further notice.  

18/07/24

Ongoing

French
Polynesia

Postal
Strike

French Polynesia have informed us that strikes have been taking place within its postal network since Thursday 25th July 2024 with no known end date at present. As a result, mail operation has seen major disruption. Expect delays during and immediately after the strike due to any possible backlog.  

24/06/24

Ongoing

Caribbean

Hurricane

Due to Hurricane Beryl, flights in and out of the region are being affected with a number of temporary cancellations. Postal operations locally are also being affected. As a result, delays will be observed for the following countries, subject to local recovery and until flights properly resume:- Barbados, St Lucia, St Vincent & the Grenadines, Grenada (main PO now open but disruption remains in outer offices, Carriacou and Petite Martinique) Jamaica and the Cayman Islands.  

13/06/24

Ongoing

Italy

Severe
Weather

Weather conditions are affecting the Valle D’Aosta region and in particular the municipalities of Cogne and Aymavilles, where there are road disruptions. As a result Poste Italiane expects delays for these areas in the collection and delivery of all mail types.  

10/06/24

Ongoing

Georgia

Internal
Reorganisation

Georgia Post has informed us that temporary delays on all mail types may be observed while the Office of Exchange and sorting centre are going through an internal reorganisation process.  

20/06/24

Ongoing

Brazil

Operational
Delays

GMail despatched to Brazil since the 8th June is currently delayed due to an operational issue. Further information will be provided when available.  

30/04/24

02/05/24

Greece

Industrial
Action

The Association of Civil Servants has announced a 24-hour strike on Wednesday 1st of May. The public holiday of May 1st has officially been moved to Tuesday 7th as part of this. As result, international and domestic mail operation will be affected, delays to be expected.