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Service Update

For all the latest service updates see the table below or download our Co-Guide for Covid specific information by Country.

Start Date       

    End Date       

    Country      

Event      


      Impact      



06/05/22


Ongoing


New Zealand


IT issues


Delays of up to 3 days for mail items
Delays of up to 2 days for parcel delivery in Wellington, Waikato, Hawkes Bay and Palmerston North, the West Coast, Invercargill, and Dunedin.  


04/05/22


Ongoing


Jamaica


IT issues


IT issues affecting connectivity and customs-related procedures
delays expected.  


29/04/22


Ongoing


Italy


Delays


Minor Delays expected,
please provide full and accurate data for quick processing.  


29/04/22


Ongoing


Portugal


Delays


Delays expected through customs,
please provide full and accurate data for quick processing.  


28/04/22


Ongoing


Bulgaria


IT Issue
Customs


IT systems are down, no tracking details and delays ongoing.
Delays through customs,
please provide full and accurate data for quick processing.  


28/04/22


Ongoing


Greece


IT Issue


IT issue affecting customs has been resolved.
Delays expected as backlog is cleared.  


28/04/22


28/04/22


Martinique &
Guadeloupe


Infectious
Disease


Mail operations are back to normal.  


28/04/22


Ongoing


Panama


Infectious
Disease


Processing facilities are operating under normal working hours
but subject to special measures. Delays possible.  


27/04/22


Ongoing


Ascension
Islands &
St Helena


Runway
Repair


Ongoing delays due to runway repair work
Next flights to close 6th & 26th April 22.  


27/04/22


Ongoing


Germany


Infectious
Disease


High Covid-19 infections continue to impact mail processing.
Postal Delays expected.  


27/04/22


Ongoing


Indonesia


Infectious
Disease


Covid-19 restrictions are still in place.
Postal Delays expected.  


25/04/22


Ongoing


New Zealand


Infectious
Disease


Delays expected of between 7-10 days for International parcels,
particularly to Wellington, Manawatu,
Hamilton and Hawkes Bay.  


22/04/22


Ongoing


China


Infectious
Disease


The processing of mail is temporarily affected at Shanghai, Changchun and Yanji mail processing centres due to COVID until further notice.  


20/04/22


Ongoing


Various


Infectious
Disease


Botswana, Eswatini, Lesotho, Malawi, Mozambique, Namibia, South Africa, Zimbabwe
Due to the ongoing Covid 19 restrictions and impacts on flights postal delays are expected.  


20/04/22


Ongoing


Sri Lanka


Infectious
Disease


Covid restrictions remain but fuel and power shortages are also affecting mail transportation. Postal delays expected.  


19/04/22


Ongoing


France


IOSS
Technical
Issue


IOSS items currently sent to France may be charged tax/duties.
Customers can receive a refund by contacting 0 810 821 821. French Post are trying to resolve the issue.  


19/04/22


Ongoing


New
Caledonia


Infectious
Disease


Mail processing and delivery have returned to normal for Import mail arriving, currently via New Zealand.  


11/04/22


Ongoing


Ukraine


Service Availability


There are no postal or courier routes into Ukraine
We will update you on any changes.  


11/04/22


Ongoing


Russia,
Belarus
and Moldova


Service Availability


Service is limited for these countries, with no courier routes.
We will update you on any changes.  


07/04/22


Ongoing


Israel


Infectious
Disease


Mail distribution in the south/centre of the country are no longer subject to interruptions,
however health restrictions are still in place.


06/04/22


Ongoing


Chile


Infectious
Disease


COVID restrictions are no longer in place and Mail operations returned to normal.


06/04/22


Ongoing


Malaysia


Flooding/
Infectious
Disease


Situation returned to normal after the flooding.
COVID measures are still being enforced. Postal delays expected.


06/04/22


Ongoing


Peru


Strike
Action


Freight carries started national strike on April 4th 22,
which will cause delays in processing of all mail.


05/04/22


Ongoing


Malta


Infectious
Disease


High COVID absence continue to affect mail processing.
Postal delays expected.


04/04/22


Ongoing


China


Infectious
Disease


Processing of mail is temporarily affected at Shanghai, Changchun
and Yanji centres due to COVID until further notice.
Postal delays are expected.


04/04/22


Ongoing


Hong
Kong


Infectious
Disease


Operations at airmail centres have resumed as normal.


04/04/22


Ongoing


New Zealand


Infectious
Disease


Delays expected between 10-20 days for International parcels, particularly for deliveries into Wellington,
Manawatu, Hamilton and Hawkes Bay.


01/04/22


Ongoing


Ascension
Islands &
St Helena


Runway
Repair


Ongoing delays due to runway repair work
Next flights to close 14th April 22.  


01/04/22


Ongoing


France


Infectious
Disease


Following the relaxation of public health measures throughout the country, normal postal operations have returned.


01/04/22


Ongoing


Thailand


Infectious
Disease


The state of emergency has been extended to at least 31 May 2022.
Post still has to comply with restrictions and safety guidelines which
may impact on mail processing for international items.


25/03/22


Ongoing


Spain


Customs


Sending goods to the Canary Islands, Ceuta and Melilla now need to be electronically reported to customs.
Items that do not fulfil requirements will be manually processed which is likely to lead to delays.


22/03/22


Ongoing


Italy


Customs
Delays


The backlog of items held in customs has been cleared
and delays are no longer being experienced.


22/03/22


Ongoing


Jamaica


Infectious
Disease


National curfew has been lifted with effect from Friday, 18 March 2022.


22/03/22


Ongoing


Latvia


Infectious
Disease


The situation arising from a significant increase in COVID-19 cases among staff members has come to an end.
Postal operations have returned to normal.


22/03/22


Ongoing


Thailand


Infectious
Disease


Mail operations have improved. However, the state of emergency in Thailand is still in effect, at least until 31 March 2022.
Delays may still be experienced.


18/03/22


Ongoing


China


Infectious  
Disease


Delays expected of up to 7 days due to Covid restrictions.


11/03/22


Ongoing


New Zealand


Infectious  
Disease


Delays expected of between 10-20 days for International parcels
particularly for deliveries into Auckland and Hamilton.


08/03/22


Ongoing


Japan


Airline
Capacity


Airspace closures over Russia and Ukraine causing longer routes and increased fuel costs for some countries.
Resulting in reduced air capacity for Japan. Postal delays expected.


08/03/22


08/03/22


Philippines


Typhoon


Following Typhoon Odette (Rai), postal operations
in the affected areas have resumed as normal.


04/03/22


Ongoing


Portugal


Customs
Delays/
Infectious
Disease


Experiencing some delays through customs
Covid-19 measures have now been lifted
Postal Services gradually return to normal


03/03/22


Ongoing


Singapore


Infectious  
Disease


Postal service to resume as normal
but signatures are not being collected at delivery.


03/03/22


03/03/22


Slovakia


Infectious  
Disease


Postal service to resume as normal


01/03/22


Ongoing


Australia


Weather


Disruption in the states of Queensland,
New South Wales and the rest of the country
due to severe storms, heavy rain and flooding.


01/03/22


Ongoing


Samoa


Infectious  
Disease


The state of emergency have been extended until 28 March 2022.
Postal delays expected


28/02/22


Ongoing


Vietnam


Infectious
Disease


Disruption caused by large number of covid cases.
Postal delays are expected.


25/02/22


Ongoing


Netherlands


Weather/
IOSS/Customs


Storm Eunice still causing delays.
IOSS items received before 9th Feb may be charged duties,
but refunds expected.
IT customs issues causing delays have now been fixed.


23/02/22


23/02/22


Tonga


Volcanic Eruption
and Tsunami


Internet has been restored with mail operation back to normal.


16/02/22


16/02/22


Barbados


  Infectious  
Disease


  Curfew lifted.
Postal services returning to normal


16/02/22


22/02/22


Madagascar


Weather


  Cyclone Batsirai has passed
Postal operations and domestic flights resume.  


16/02/22


Ongoing


Jamaica


Weather


Flooding in the area
Postal delays expected.


11/02/22


Ongoing


Hong kong


Infectious  
Disease


Increased covid cases for airmail centre staff.
Postal delays expected.


07/02/22


Ongoing


Australia


Weather


Daily operations are disrupted by severe storms and flooding.
Postal delays expected.


04/02/22


Ongoing


Mauritius


Weather


Cyclonic conditions are ceasing
and postal services returning to normal.


31/01/22


31/01/22


Greece


Weather


The disruption caused by severe weather has ended.
Mail operations have returned to normal.


28/01/22


Ongoing


Germany


Infectious  
Disease


Due to increased covid cases among operational staff,
postal delays are expected.


28/01/22


Ongoing


Palestine


Weather


Due to severe weather conditions Postal delays expected.


26/01/22


26/01/22


Morocco


Infectious  
Disease


Postal service to resume as normal.

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