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Service Update

For all the latest service updates see the table below (last updated 7 May 2025).

Start Date End Date Country EventImpact


05/05/25


Ongoing


Argentina

IT
Issues


Mail and parcels destined for Argentina may be delayed due to IT issues at our network partner and a backlog at Argentinian customs. This previously announced disruption continues to affect mails and parcels. The expected delay has increased from 1 week to 2 weeks.  


05/05/25


Ongoing


Denmark

Tracking
Issues


Mail and parcels destined for Denmark may have incomplete tracking information due to an tracking issue at our postal partner. The delivery of our shipments is not affected. Parcels shipped via our other non-postal partners are not affected.  


05/05/25


To be advised


Italy

IT
Issues


Please note that customers currently using our services to Italy may experience a temporary delay. We are continuing to export as normal however are aware of extended processing times locally at present.  


05/05/25


Ongoing


India

Strike


Workers of Air India Engineering Services Limited (AIESL) plan to launch a nationwide strike across India on May 5 to demand better employment terms. The company provides engineering services to Air India and other airlines at several airports in India.  


03/05/25


Ongoing


Dominican
Republic

Flooding


Heavy rainfall has caused flooding in parts of Puerto Plata and La Vega in the Dominican Republic. Landslides and flooding are likely to cause further disruptions as heavy rainfall is expected to continue in the affected areas.  


02/05/25


Ongoing


Colombia

Flooding


Heavy rainfall has caused flooding in several parts of Santander, Colombia, since the evening of 02 May. Authorities raised alerts in neighbourhoods including Nuevo Girón, El Milán, El Galán, and Brisas del Río due to the overflow of the Oro River. Disruption to businesses and logistics are expected until the weather conditions improve.  


02/05/25


Ongoing


Finland

Strike


Finnish Aviation Union announced a 4-hour strike in Finland on May 2. Another planned strike involving over 300 employees of Finnair is set to begin on May 5. The work stoppage will impact passenger, ground handling, and cargo services personnel. Anticipate significant disruptions at Finnish airports.  


02/05/25


Ongoing


Italy

Airport
Closure


Poste Italiane have updated that Catania Airport will be closing during night-time hours from the 31st March to the 30th October 2025. The closure will not affect EMS & Parcel products and will only affect letter traffic, tracked and registered items to the zip code areas of 93xxx to 98xxx. These items may be delayed as result of the evening closures.  


02/05/25


Ongoing


Italy

Airport
Closure


Poste Italiane have updated that Catania Airport will be closing during night-time hours from the 31st March to the 30th October 2025. The closure will not affect EMS & Parcel products and will only affect letter traffic, tracked and registered items to the zip code areas of 93xxx to 98xxx. These items may be delayed as result of the evening closures.  


02/05/25


Ongoing


Italy

Flooding


Poste Italiane have informed us that adverse weather conditions have affected the Toscana region on March 14th, 15th and 16th. Flooding has caused disruption to their infrastructure resulting in the need to evacuate municipalities and delays are expected until conditions return to normal.  


01/05/25


Ongoing


Saudi
Arabia

New Customs
Requirements


Authorities in Saudi Arabia have issued new customs regulations requiring all inbound shipments to hold an official declaration to undergo mandatory canine screening and sniffing, effective immediately. Shipments without proper declaration will reportedly not be inspected by customs. Clearance delays are possible.  


30/04/25


Ongoing


Mauritius

Severe
Weather


Mail and parcels destined for Mauritius may be delayed due to severe weather conditions.  


11/03/25


Ongoing


Australia

Severe
Weather


Mail and parcels with destination Australia may be delayed due to tropical cyclone Alfred. The affected states are Queensland and New South Wales. Mail and parcels with destination Australia may be delayed due to backlogs at customs in Australia.  


 

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