Intermedia selects Air Business Subscriptions to enhance their Customer Experience

Air Business Subscriptions, a division of Air Business that specialises in supporting publishers with subscription management, growth and retention, has been selected by Intermedia to manage their inbound customer contacts.

The service went live, on July 1, 2025, showcasing a successful collaboration between the two teams to deliver exemplary results. The flexible approach to subscription management services from Air Business allowed Intermedia to choose the most suitable service for their needs.

This partnership demonstrates the clear vision and determination of both companies to serve their clients effectively and Air Business intends to continually evolve the service for Intermedia as they do for all their clients.

“This is a case study in positive collaboration between two businesses that care deeply about the quality of their work. I am incredibly proud of the team that delivered this at ABS and I’m excited about working with our new partners at Intermedia.”

Paul Hatch, Group Customer Director for Air Business

“The team approach applied to this project, from planning to go-live, has shone through and I am sure will be the basis on which we can enjoy a long term and successful partnership together.”

Intermedia’s Group MD John Bardsley

Air Business is committed to delivering an exceptional customer experience. This strategic partnership is designed to support Intermedia’s client base through seamless support and consistent improvement across every touchpoint of the customer journey.