Service Alerts

Due to the implementation of EU customs reforms and enhanced customs clearance requirements including PID, customers may experience expected delays to some EU-bound shipments.

Mail and parcels destined for Italy may be delayed due to a general strike on 30 October 2026.

Mail and parcels destined for Australia may be subject to delays due to industrial action impacting postal and logistics operations. Customers should allow additional time for delivery while services return to normal.

Grenada Post have informed us that its staff have gone on strike with immediate effect from the 27th October 2026. The Post will continue to provide delivery service and minimize service disruptions however, delays are expected until the industrial action ends.

North Macedonia Post have informed us that following a power cut on 19 October 2026, operations are currently suspended at its main sorting centre in Skopje and its international postal exchange offices. As a result, delays may be observed while they work to restore full operation of its postal network.

Severe weather and flooding in south-east France are impacting transport and delivery operations. Delays may be experienced in areas including Marseille, Nîmes, Montpellier, Avignon and Corsica, where flooding and road closures continue to affect collections and deliveries.

Delivery delays may affect mail and parcels destined for Spain due to severe weather and flooding in parts of Valencia, Murcia, the Balearic Islands, Cádiz, and Castellón.

Panama’s designated postal operator has reported that a state of emergency remains in place following the earthquake on 9 October 2026. Postal services are partially operational, with some disruption affecting post offices in Los Santos, Coclé, Veraguas, Herrera and Chiriquí. Further updates will be issued as more information becomes available.

Due to planned infrastructure works at Ministro Pistarini International Airport (Ezeiza – EZE), inbound international mail to Argentina will be suspended from 25 October to 11 November 2026. Customers are advised to dispatch mail by 19 October 2026 to maximise the likelihood of arrival before the suspension begins. Mail in transit during this period may be subject to delays.

Ongoing transport and industrial action in parts of France may result in temporary delays to parcel collection, transit and delivery. While services continue to operate, customers may experience extended transit times in affected areas due to transport network disruption and reduced operational capacity.

Please note at this time, we are unable to accept items addressed to Gaza or Khan Yunis and The West Bank.

Mail and parcels destined for Cuba cannot be delivered due to fuel shortages affecting air transport operations.

Despatch is to resume from 27th August 2026 via alternate airport and OE after earthquake. Delays may still be likely due to earthquake damage to some regions.

Jamaica Post has updated that while there has been marginal improvement, delays are still to be expected in mail delivery and the transmission of electronic messages/updates; as some parts of the postal network have not been restored to pre-hurricane conditions and are still operating from temporary locations.

Japan Post has informed that the strong earthquake on 28 July 2026 has severely impacted Kumamoto, Miyazaki and Kagoshima prefectures, causing major disruption to rail and road transportation in the affected areas and neighbouring regions, where all mail is subject to delays: The postcode areas affected are as follows:- 860xxxx – 869xxxx (Kumamoto prefecture); 880xxxx; 889xxxx (Miyazaki prefecture); and 890xxxx – 899xxxx (Kagoshima prefecture)

Mail and parcels destined for Morocco may have incomplete tracking information due to an IT issue at our postal partner.

The delivery of shipments is not affected.

Mail and parcels destined for Ecuador may experience delays due to processing issues and a backlog at our network partner.

Mail and parcels destined for Cuba cannot be delivered due to fuel shortages affecting air transport operations.

Despatch is to resume from 27th August 2026 via alternate airport and OE after earthquake. Delays may still be likely due to earthquake damage to some regions

Chilean Post have informed us that new customs regulations require taxes on goods imported into Chile to be paid at origin. Many items are arriving without the required VAT or sufficient electronic advance data, leading to a build‑up of consignments awaiting customs evaluation. As a result, delays may be observed.

Mail and parcels destined for Algeria may experience delays due to processing issues and a backlog within our network partner’s operations.

Democratic Republic of the Congo Post has advised that the suspension of transport routes in areas under rebel occupation remains in effect. As a result, secure postal delivery cannot currently be assured in the eastern provinces, specifically North Kivu, South Kivu and Ituri. Postal services to all other regions of the Democratic Republic of the Congo continue to operate normally.