Subscription management
From strategy to security
Our aim is to grow and retain your customer base using our sophisticated ‘web-first’ platform to expertly manage subscriptions, and fulfilment for any product, be it a magazine, book, membership or subscription box. With over 50 years’ experience in subscription management, our tailored solutions cover everything from developing and hosting your web service to providing accurate, informative business intelligence from your data and looking after your customers.
We are constantly innovating and investing in technology and provide a range of value-added services to keep you at the forefront of your industry. We can process any form of payment, ranging from cash, credit card, continuous authority payment and PayPal, all within a PCI-DSS Level 1 environment. We offer truly global service from our contact centres in the UK, US and Asia using our Integra platform for customer service and order entry. This provides a real-time interface to the back-office fulfilment system and enables customer details to be refreshed and uploaded instantly at point of contact.
- Print, digital and bundled subscription and book combinations
- £250m processed each year in 22 currencies.
- Single global database solution
- One single customer view
- Real-time access to digital content
- Business Intelligence reporting
- Data Mining and forecasting tools
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Academic Publishing, Business and Consumer
Whatever your sector, we have the solution
Air Business Subscriptions is the only bureau service covering the whole range of Publishing Sectors. From the highly complex Order-to-Cash operations required by the world’s leading Academic Publishers to Business and Consumer publishing – we have the systems, specialist knowledge and highly trained staff to address every need.
Academic Publishing subscription and book fulfilment is a key area of expertise, which is why the world’s leading publishers choose to use our systems and services when they come to outsource these highly complex operations.
- All customer payments are made directly to your bank account
- Improve the customer experience and remove the challenge of staffing peaks and troughs
- Remove concerns around platform performance and maintenance
- Reduce fixed costs through outsourcing IT and CS requirements
- Join up your critical business systems to provide a single customer view, accurate financial reconciliations, real time reporting and correct tax allocations
Whether you are looking for a technology platform to handle your Order-to-Cash management, world class global customer care, or the best range of high-quality distribution solutions, we deliver.
Contact us to find out moreSubscriptions e-Commerce
From state of the art to the art of sales
Our subscriptions e-Commerce platform is amongst the most advanced in the market – managing the online sales for subscriptions, books, portfolio and single product sales. Our Acquisition and Manage-my-Account functionality facilitate upgrades and sophisticated bundled sales, it also offers social media integration to keep your shopfront open 24/7.
- Fully customised site to match your brand requirements
- Integrated web chat
- All payments in a PCI-DSS Level 1 environment, pre-authorised or real-time – including PayPal, cash, cheque, credit card and continuous authority payment.
- Tax compliant for international and digital products
Value Added Services
From reassured to renewed, it’s about happy customers
Every business is different. Choose from our range of add-ons to create your own uniquely tailored service. Our ‘Telephone Cancel Saves’ works to retain subscribers seeking to cancel their subscription by phone. Super-quick ‘One-Click Renewals’ makes renewing a subscription quick and easy for customers (and improves efficiency for you) while our web chat provides real-time answers and advice to help retain shoppers. Our super-effective campaign management and digital communications via email and SMS (we handle over 12 million emails a year for clients) is focused on improving results and efficiency.
- Shopping basket optimisation service
- Web chat
- Specialist Telephone Cancel Saves team to rescue subscriptions
- One-click payment option for customers
- Fully managed e-communications service